Legal
Returns and refunds
Locksmith work often combines labour with products selected or fitted for a particular door, lock, property or vehicle.
Change of mind
Unless agreed otherwise, we are not required to provide a refund for a change of mind. Custom-cut keys, rekeyed cylinders, programmed items and goods fitted or ordered for a particular job may not be suitable for return.
Faulty goods or services
If a product or service does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, repeat service or compensation depending on whether the failure is minor or major and the circumstances.
How to raise a concern
Contact us promptly with your name, service address, date of work, a description of the issue and any relevant photos. We may need a reasonable opportunity to inspect the work or product.
No unlawful exclusions
This policy does not exclude or limit rights available under the Australian Consumer Law.
Contact
Email admin@ashtonlocksmiths.com or call +61 7 2116 0033.
Last updated: 28 September 2026.